Welcome to Golden Valley Practice
Welcome along to our practice website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
We are now live with Online Consult, visit the link below for more information.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
One Click Away
Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.
Text Messaging Reminder Service
We will shortly be implementing a text message reminder service for patients. This means, where we have your mobile number, we will be able to set a reminder to be sent about appointments. If you wish to use this service, please let the receptionist know next time you visit the surgery and we can check we have the up to date details for you.
Advanced Nurse Practitioner
Our Advanced Nurse Practioner (Jenny) will be triaging all requests for urgent/on the day appointment requests. When you call the receptionist will ask for a brief description of the problem. This will enable us to direct you to the most appropriate care. If you do not wish to give this, we will respect your decision. Jenny will then call you back to discuss.
The Autumn 2019 newsletter is now available. Please click the link to practice newsletters on the right of the page.
Macmillan Cake Sale
Our cake sale raised a total of £109.00 Many thanks to all who came along and bought cake. We hope you enjoyed them.
The results of the 2019 Patient Survey are now available by clicking the link to survey reports on the right of the page. Thank you to everyone who took the time to complete a survey and for all the positive comments that were made.
Military Veterans Covenant
GP Practices are supporting the initiative to become 'Veteran Friendly'. As per the Armed Forces Covenant, all veterans are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated to their time within the armed forces (service related). However, this is always subject to clinical need and does not entitle you to jump the queue ahead of someone with a higher clinical need. If you have ever been a serving member of the Armed Forces do please let the Reception Team know and they will ensure your records are annotated with this information.
Your Data Matters to the NHS
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict new rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is used for research and planning.
To find out more visit: nhs.uk/your-nhs-data-matters or telephone 0300 303 5678
You do not need to do anything if you are happy about how your confidential patient information is used. If you do not want your confidential patient information used for research and planning, you can choose to opt out securely online or through a telephone service.
Herefordshire One Record
Herefordshire patients will soon benefit from an improved digital sharing system called Herefordshire One Record
This will enable sharing of patient records between GPs and other health care professionals in the county to ensure patients get the best possible treatment when needed.
For more information, please click on the link below
GP Extended Hours GP Service
TWO NEW WAYS TO BOOK APPOINTMENTS :-
FOR ROUTINE APPOINTMENTS
Call your local GP Surgery. If we can’t see you at a time that suits you, we will refer you to a local GP or Nurse who can. Alternatively call: 0800 121 7221.
FOR MORE URGENT APPOINTMENTS CALL 111
Ask for Taurus Healthcare. They will find you an appointment quickly with a local GP or Nurse.
You will be seen at one of the following locations for routine and urgent appointments:-
South Wye Medical Centre, Belmont Road, Hereford, HR2 7JE
6.30pm – 8.30pm Monday - Friday. 8am – 8pm Saturdays, Sundays & Bank Hols
The Marches Surgery - Westfield Walk Leominster Herefordshire HR6 8HD
8am – 12pm Saturdays, Sundays & Bank Hols
Pendeen Surgery - Kent Avenue Ross-on-Wye Herefordshire HR9 5AH
8am – 12pm Saturdays, Sundays & Bank Hols
All patients registered with the Golden Valley Practice have an allocated General Practitioner to look after their care. Patients do not have to see this GP, they are welcome to see whichever GP they prefer. If you wish to know who your allocated GP is, please telephone the Surgery.
Patient Online Access to Medical Records
Patients are now able to request access to a summary of their Medical Records. This will only include medications, allergies and adverse reactions.
If you already have an Access Pin, you will now be able to view this information.
If you do not have an Access Pin and would like access to your medical record, to book appointments and order repeat prescriptions online please speak to reception.
There are changes occurring in how we protect the confidential and personal information that we record in your medical records. The changes make it a legal obligation for us to share your information. We feel it is vital that you as our patient are made aware of these changes. This information will be stored on national secure servers and will be managed by NHS England. If you don’t wish your information to be extracted then you MUST inform your GP Practice who will then block the uploading of your identifiable and personal information to the Health & Social Care Information Centre. Please see leaflet in the Waiting Room for more information.
(Site updated 18/10/2019)