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Welcome to Golden Valley Practice

Welcome along to our practice website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home. 

Online Consult

 

Appointments at Golden Valley

 

With the relaxation of lockdown and in light of the new guidelines from NHS England we are reviewing our appointment system at Golden Valley Surgery. Prior to the pandemic the vast majority of our doctors appointments were Face to Face (F2F). With Covid, we followed government guidelines and changed to a telephone consultation first system.

 

There has been a lot of media attention that since the pandemic doctors surgeries have been closed and that patients have been unable to contact/be seen by a doctor as they are all working remotely. Understandably, this has caused a lot of distress in the public. Throughout the pandemic the doors to Golden Valley Surgery have been open and the doctors have continued to see patients F2F when needed. Unless they have been unwell, isolating or shielding all our doctors have continued to come to both Peterchurch and Ewyas Harold practices on a daily basis as they usually would to see patients, deal with prescriptions etc, process the mountains of paperwork and support our staff.

 

Although we were resistant to using the telephone first approach initially, we have actually found that it has many benefits. Many problems can be dealt with over the telephone, waiting times for appointments are shorter, if a F2F appointment is required it can either arranged for the same day or shortly after, and it is often more convenient for the patient. It has also been useful in reducing footfall at the surgery and in particular in our waiting rooms. This has been particularly important when we have been running covid vaccination clinics. However, we also know that some people would prefer to be seen F2F.

 

Consequently, we are planning to change our appointment system so that the majority of the appointments will continue to be telephone appointments (with a few slots that the doctor can book in a F2F appointment if the patient needs to be seen) and a number of F2F appointments each day that a patient can book directly. Our emergency triage system will not change with patients booking on the day to be assessed by our triage clinician for any on the day/emergency medical issues.

 

Lastly, we would like to thank all our patients at Golden Valley. It has been really tough past year or so. We have had to get to grips with learning new ways of working, adhering to ever changing guidelines, having to staff both sites as well as cover Ross clinics (initially the Amber clinic and now the vaccination site), significant staff shortages together with having to deal with our own fears and pressures re. Covid. Our staff have worked valiantly throughout and as ever have been an amazing support to one another. However, for the most part we have found that our patients have been also extremely understanding of the pressures we have been under and we have received many kind words of support and thanks. This has meant an awful lot to us, especially in the darker days. We have recruited a number of new permanent staff and we are hopeful that Golden Valley will continue to provide the good service you have come to expect and deserve.

Many thanks for your continued understanding and support.

 

Golden Valley Surgery

Reception Now Open

We are pleased to be able to reopen our reception and waiting room areas to patients.  If you arrive for an appointment, please come into the reception and book in with a member of staff.  We are limiting numbers so please wait until the person in front of you has left the reception area before you come in.  Please DO NOT call the mobile in use previously as this is no longer monitored. 

Covid Vaccine Programme Update

 

To date we have given over 3700 first vaccinations to our patients.   This is over 60% of our practice population. We have also given over 2900 patients the second vaccination.  This is within the 12 week guideline laid down by the government. We are presently calling patients who had their first vaccines up to and including 26th March. 

We are now able to give the Pfizer vaccination to the younger age groups locally, we have arranged a clinic to be held at Ewyas Harold Village Hall on Saturday 12th June.  Please do not call the surgery, we will be in contact shortly to invite you to a timed appointment.  

Please do not call the surgery to ask when you will be called as this blocks phone lines for patients who need to contact us regarding medical issues. Please be assured that when we are able to offer the vaccination to you, we will be in touch. This could be by either telephone or text message. We will also write to patients when we are unable to make contact.

Please be aware that we are doing vaccination clinics in addition to our normal day to day work so please bear with us as things may take a little longer than usual.

 

 

 Covid

Golden Valley Email

The Golden Valley email is only to be used for general enquiries as this is not monitored constantly.  It should not be used to discuss medical issues or medication queries.  If you need to speak to a Dr, please contact the surgery for a telephone appointment.

Please check the opening times page for any updates to our hours.  

Covid-19 Updates

                             Guidance note for patients requesting exemption letters

 We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.

Government advice on the use of face coverings can be found here:

 

https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings

 

Access to appointments

 

As lockdown in the UK is easing in many ways, please be aware that at the surgery we are still having to work differently.

 

We have been open throughout, but are now busier than ever with the additional pressures of remote consultations, a backlog of routine care that was put on hold during lockdown as well as addressing health concerns that may not have presented in lockdown. As a result of this, it will currently take longer to get an appointment than normal.

 

If the GP has requested an appointment with you, they will determine its urgency and inform the receptionists.

 

If you require a medication review and it is not booked before your medication runs out, you will not go without. The GP will be happy to issue another prescription if they can see an appointment in the diary.

 

Please rest assured that everyone is working extremely hard to maintain services and prioritise access to GP’s and nurses.

 

We appreciate your continued support and understanding.

All Herefordshire General Practices are working together to provide services during the COVID-19 pandemic.  For the most up to date information please go to the website for our GP federation: Taurus Healthcare

Stay at home, protect the NHS, save lives. 

Covid 19 Research

BEWARE OF SCAMMERS

 There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.  

Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

We have been made aware that patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

URGENT INFORMATION

With immediate effect, medication must be requested full week in advance.  Please help us to keep up with demand by adhering to this.  

MEDICATION COLLECTIONS

Please note that as of Monday 30th March, the dispensary at both sites will only be open for for collections from 10.00am - 4.00pm. (Peterchurch 10.00am-1.00pm Tues & Thurs)

This is necessary in order for the dispensary to continue to be able to work safely and dispense prescriptions ready for collection.

We appreciate everyone's support and cooperation.  

An appeal from Herefordshire GP Practices

 Herefordshire GPs are receiving a large number of requests for ‘rescue packs’, containing antibiotics and steroids.

 These are important for those with COPD (Chronic Obstructive Pulmonary Disease) and Asthma who have regular flare ups of their condition. Access to these drugs enables people with these conditions to treat themselves immediately, often preventing the need for further medical intervention.

 However, evidence shows that steroids are unhelpful and possibly harmful in Coronavirus infection. We also know that antibiotics are ineffective against viruses.

 In order to ensure that there is a sufficient supply of drugs for people who need them, Herefordshire GPs are asking:

 Please do not stockpile medication or ask for additional supplies that you do not need

  • Please note that rescue packs will not be prescribed for those who have not previously required them.

Thank you for your cooperation and understanding.

 Please help us to help you during the Coronavirus crisis.

 

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.

Text Messaging Reminder Service is now live!!  

This means, where we have your mobile number, we will be able to set a reminder to be sent about appointments.  If you wish to use this service, please let the receptionist know next time you visit the surgery and we can check we have the up to date details for you.  

You can also download the MJog App onto your phone, this allows us to send appointment reminders directly to you via the app.  If you want to download this, please click the button below 

Get MJog Messenger

Advanced Nurse Practitioner

Our Advanced Nurse Practioner (Sarah) will be triaging all requests for urgent/on the day appointment requests.  When you call the receptionist will ask for a brief description of the problem.  This will enable us to direct you to the most appropriate care.  If you do not wish to give this, we will respect your decision.  Sarah will then call you back to discuss and arrange an appointment where necessary.  

St Michael's Hospice Mobile Information Point - suspended until further notice

The St Michael's Hospice Mobile Information Point will be visiting Ewyas Harold on the last Wednesday of each month from 10am to 1pm.  The next visit will be in January 2020.  Please pop down and say hello to the staff and see what they are offering.  

The specially designed vehicle is travelling around Herefordshire & beyond, raising awareness of the wide range of services available at St Michael's.  For further information please call Michelle Havard at St Michael's on 01432 852621 or email mhavard@smhospicehereford.org

the hub at St Peter's

This is a community development project, now in year 2 of a 3 year lottery funded initiative.  Opened in 2017 the hubs aims include Improving Wellbeing, Developing Peoples Skills & Confidence and Building a Strong Community.  On offer is a library and a cafe amongst other things.  For further information and opening times visit the website www.hubcommunity.org 

Patient Survey 

The results of the 2019 Patient Survey are now available by clicking the link to survey reports on the right of the page.  Thank you to everyone who took the time to complete a survey and for all the positive comments that were made.  

Military Veterans Covenant

GP Practices are supporting the initiative to become 'Veteran Friendly'. As per the Armed Forces Covenant, all veterans are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated to their time within the armed forces (service related). However, this is always subject to clinical need and does not entitle you to jump the queue ahead of someone with a higher clinical need.  If you have ever been a serving member of the Armed Forces do please let the Reception Team know and they will ensure your records are annotated with this information.

 

Data Sharing

There are changes occurring in how we protect the confidential and personal information that we record in your medical records. The changes make it a legal obligation for us to share your information. We feel it is vital that you as our patient are made aware of these changes. This information will be stored on national secure servers and will be managed by NHS England. If you don’t wish your information to be extracted then you MUST inform your GP Practice who will then block the uploading of your identifiable and personal information to the Health & Social Care Information Centre. Please see leaflet in the Waiting Room for more information.

          

Your Data Matters to the NHS

 

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

 

In May 2018, the strict new rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

 

You can choose whether your confidential patient information is used for research and planning.

 

To find out more visit: nhs.uk/your-nhs-data-matters or telephone 0300 303 5678

 

You do not need to do anything if you are happy about how your confidential patient information is used. If you do not want your confidential patient information used for research and planning, you can choose to opt out securely online or through a telephone service.

From 1st July 2021 NHS Digital will start to collect data from Medical Records for Planning and Research

Patient data from GP medical records kept by GP practices in England is used every day to improve health, care and services through planning and research, helping to find better treatments and improve patient care. The NHS is introducing an improved way to share this information - called the General Practice Data for Planning and Research data collection

The NHS needs data about the patients it treats to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient data that can be used to do this. For example patient data can help the NHS to:
· monitor the long-term safety and effectiveness of care
· plan how to deliver better health and care services
· prevent the spread of infectious diseases
· identify new treatments and medicines through health research

NHS Digital will collect
· data on your sex, ethnicity and sexual orientation
· clinical codes and data about diagnoses, symptoms, observations, test results, medications, allergies, immunisations, referrals and recalls, and appointments, including information about your physical, mental and sexual health
· data about staff who have treated you

NHS Digital Does not collect.
· your name and address (except for your postcode in unique coded form)
· written notes (free text), such as the details of conversations with doctors and nurses
· images, letters and documents
· coded data that is not needed due to its age - for example medication, referral and appointment data that is over 10 years old
coded data that GPs are not permitted to share by law - for example certain codes about IVF treatment, and certain information about gender re-assignment

If you wish to Opt-Out please use the form in Further Information - GDPR and return to the Practice

Herefordshire One Record

Herefordshire patients will soon benefit from an improved digital sharing system called Herefordshire One Record

This will enable sharing of patient records between GPs and other health care professionals in the county to ensure patients get the best possible treatment when needed.

For more information, please click on the link below

https://www.herefordshireccg.nhs.uk/news-events/346-sharing-records-to-improve-patient-care-in-herefordshire 

   

GP Extended Hours GP Service


TWO NEW WAYS TO BOOK APPOINTMENTS :-

 

FOR ROUTINE APPOINTMENTS 

 

Call your local GP Surgery. If we can’t see you at a time that suits you, we will refer you to a local GP or Nurse who can.

 

FOR MORE URGENT APPOINTMENTS CALL 111

 

Ask for Taurus Healthcare. They will find you an appointment quickly with a local GP or Nurse.

 

You will be seen at one of the following locations for routine and urgent appointments:-

  

South Wye Medical Centre, Belmont Road, Hereford, HR2 7JE 

6.30pm – 8.30pm Monday - Friday. 8am – 8pm Saturdays, Sundays & Bank Hols

 

The Marches Surgery - Westfield Walk Leominster Herefordshire HR6 8HD

8am – 12pm Saturdays, Sundays & Bank Hols

 

Pendeen Surgery - Kent Avenue Ross-on-Wye Herefordshire HR9 5AH

8am – 12pm Saturdays, Sundays & Bank Hols


 

GP ALLOCATION

All patients registered with the Golden Valley Practice have an allocated General Practitioner to look after their care. Patients do not have to see this GP, they are welcome to see whichever GP they prefer. If you wish to know who your allocated GP is, please telephone the Surgery.

  

Patient Online Access to Medical Records

Patients are now able to request access to a summary of their Medical Records. This will only include medications, allergies and adverse reactions.

If you already have an Access Pin, you will now be able to view this information.

If you do not have an Access Pin and would like access to your medical record, to book appointments and order repeat prescriptions online please speak to reception.

 

 

 

 

 

(Site updated 16/06/2021)
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