Welcome to Golden Valley Practice
Welcome along to our practice website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Covid Vaccine Programme Update
To date we have given nearly 2400 first vaccinations to our patients. This is nearly 50% of our eligible practice population. We have also started giving patients the second vaccination. This is within the 12 week guideline laid down by the government. Those who received their first vaccinations in December will be called first.
We have moved on to giving first vaccinations to the clinically vulnerable as instructed by the government and clinics are being organised when we have delivery schedules. The government are also writing to other groups to invite them to mass vaccination centres. If you are 56 or over, you are now able to go online and book your vaccination at one of the many sites.
Clinics are planned when we know which vaccine we are being provided with. We are able to administer the Astra Zeneca vaccine in the practice but the Pfizer needs to be given at the Larruperz Centre in Ross on Wye. We receive notification of which groups we are to call for vaccinations and which vaccination we are receiving at very short notice, so the staff are often unable to give patients the information as to when and where the next clinics will be.
Please do not call the surgery to ask when you will be called as this blocks phone lines for patients who need to contact us regarding medical issues. Please be assured that when we are able to offer the vaccination to you, we will be in touch. This could be by either telephone or text message. We will also write to patients when we are unable to make contact.
Please be aware that we are doing vaccination clinics in addition to our normal day to day work so please bear with us as things may take a little longer than usual.
Golden Valley Email
The Golden Valley email is only to be used for general enquiries as this is not monitored constantly. It should not be used to discuss medical issues or medication queries. If you need to speak to a Dr, please contact the surgery for a telephone appointment.
Please check the opening times page for any updates to our hours.
Guidance note for patients requesting exemption letters
We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.
GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.
Government advice on the use of face coverings can be found here:
Access to appointments
As lockdown in the UK is easing in many ways, please be aware that at the surgery we are still having to work differently.
We have been open throughout, but are now busier than ever with the additional pressures of remote consultations, a backlog of routine care that was put on hold during lockdown as well as addressing health concerns that may not have presented in lockdown. As a result of this, it will currently take longer to get an appointment than normal.
If the GP has requested an appointment with you, they will determine its urgency and inform the receptionists.
If you require a medication review and it is not booked before your medication runs out, you will not go without. The GP will be happy to issue another prescription if they can see an appointment in the diary.
Please rest assured that everyone is working extremely hard to maintain services and prioritise access to GP’s and nurses.
We appreciate your continued support and understanding.
All Herefordshire General Practices are working together to provide services during the COVID-19 pandemic. For the most up to date information please go to the website for our GP federation: Taurus Healthcare
Stay at home, protect the NHS, save lives.
BEWARE OF SCAMMERS
There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.
Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern
We have been made aware that patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.
Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.
If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.
With immediate effect, medication must be requested full week in advance. Please help us to keep up with demand by adhering to this.
Please note that as of Monday 30th March, the dispensary at both sites will only be open for for collections from 10.00am - 4.00pm. (Peterchurch 10.00am-1.00pm Tues & Thurs)
This is necessary in order for the dispensary to continue to be able to work safely and dispense prescriptions ready for collection.
We appreciate everyone's support and cooperation.
An appeal from Herefordshire GP Practices
Herefordshire GPs are receiving a large number of requests for ‘rescue packs’, containing antibiotics and steroids.
These are important for those with COPD (Chronic Obstructive Pulmonary Disease) and Asthma who have regular flare ups of their condition. Access to these drugs enables people with these conditions to treat themselves immediately, often preventing the need for further medical intervention.
However, evidence shows that steroids are unhelpful and possibly harmful in Coronavirus infection. We also know that antibiotics are ineffective against viruses.
In order to ensure that there is a sufficient supply of drugs for people who need them, Herefordshire GPs are asking:
Please do not stockpile medication or ask for additional supplies that you do not need
- Please note that rescue packs will not be prescribed for those who have not previously required them.
Thank you for your cooperation and understanding.
Please help us to help you during the Coronavirus crisis.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
One Click Away
Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.
Text Messaging Reminder Service is now live!!
This means, where we have your mobile number, we will be able to set a reminder to be sent about appointments. If you wish to use this service, please let the receptionist know next time you visit the surgery and we can check we have the up to date details for you.
You can also download the MJog App onto your phone, this allows us to send appointment reminders directly to you via the app. If you want to download this, please click the button below
Advanced Nurse Practitioner
Our Advanced Nurse Practioner (Jenny) will be triaging all requests for urgent/on the day appointment requests. When you call the receptionist will ask for a brief description of the problem. This will enable us to direct you to the most appropriate care. If you do not wish to give this, we will respect your decision. Jenny will then call you back to discuss and arrange an appointment where necessary.
St Michael's Hospice Mobile Information Point - suspended until further notice
The St Michael's Hospice Mobile Information Point will be visiting Ewyas Harold on the last Wednesday of each month from 10am to 1pm. The next visit will be in January 2020. Please pop down and say hello to the staff and see what they are offering.
The specially designed vehicle is travelling around Herefordshire & beyond, raising awareness of the wide range of services available at St Michael's. For further information please call Michelle Havard at St Michael's on 01432 852621 or email email@example.com
This is a community development project, now in year 2 of a 3 year lottery funded initiative. Opened in 2017 the hubs aims include Improving Wellbeing, Developing Peoples Skills & Confidence and Building a Strong Community. On offer is a library and a cafe amongst other things. For further information and opening times visit the website www.hubcommunity.org
The results of the 2019 Patient Survey are now available by clicking the link to survey reports on the right of the page. Thank you to everyone who took the time to complete a survey and for all the positive comments that were made.
Military Veterans Covenant
GP Practices are supporting the initiative to become 'Veteran Friendly'. As per the Armed Forces Covenant, all veterans are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated to their time within the armed forces (service related). However, this is always subject to clinical need and does not entitle you to jump the queue ahead of someone with a higher clinical need. If you have ever been a serving member of the Armed Forces do please let the Reception Team know and they will ensure your records are annotated with this information.
Your Data Matters to the NHS
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict new rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is used for research and planning.
To find out more visit: nhs.uk/your-nhs-data-matters or telephone 0300 303 5678
You do not need to do anything if you are happy about how your confidential patient information is used. If you do not want your confidential patient information used for research and planning, you can choose to opt out securely online or through a telephone service.
Herefordshire One Record
Herefordshire patients will soon benefit from an improved digital sharing system called Herefordshire One Record
This will enable sharing of patient records between GPs and other health care professionals in the county to ensure patients get the best possible treatment when needed.
For more information, please click on the link below
GP Extended Hours GP Service
TWO NEW WAYS TO BOOK APPOINTMENTS :-
FOR ROUTINE APPOINTMENTS
Call your local GP Surgery. If we can’t see you at a time that suits you, we will refer you to a local GP or Nurse who can.
FOR MORE URGENT APPOINTMENTS CALL 111
Ask for Taurus Healthcare. They will find you an appointment quickly with a local GP or Nurse.
You will be seen at one of the following locations for routine and urgent appointments:-
South Wye Medical Centre, Belmont Road, Hereford, HR2 7JE
6.30pm – 8.30pm Monday - Friday. 8am – 8pm Saturdays, Sundays & Bank Hols
The Marches Surgery - Westfield Walk Leominster Herefordshire HR6 8HD
8am – 12pm Saturdays, Sundays & Bank Hols
Pendeen Surgery - Kent Avenue Ross-on-Wye Herefordshire HR9 5AH
8am – 12pm Saturdays, Sundays & Bank Hols
All patients registered with the Golden Valley Practice have an allocated General Practitioner to look after their care. Patients do not have to see this GP, they are welcome to see whichever GP they prefer. If you wish to know who your allocated GP is, please telephone the Surgery.
Patient Online Access to Medical Records
Patients are now able to request access to a summary of their Medical Records. This will only include medications, allergies and adverse reactions.
If you already have an Access Pin, you will now be able to view this information.
If you do not have an Access Pin and would like access to your medical record, to book appointments and order repeat prescriptions online please speak to reception.
There are changes occurring in how we protect the confidential and personal information that we record in your medical records. The changes make it a legal obligation for us to share your information. We feel it is vital that you as our patient are made aware of these changes. This information will be stored on national secure servers and will be managed by NHS England. If you don’t wish your information to be extracted then you MUST inform your GP Practice who will then block the uploading of your identifiable and personal information to the Health & Social Care Information Centre. Please see leaflet in the Waiting Room for more information.
(Site updated 08/03/2021)