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Welcome to Golden Valley Practice

Welcome along to our practice website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home. 

Flu Programme 2020

The first flu clinics of 2020 will be held in September and are for 65 & OVERS ONLY, (by 31st March 2021) these will be by invitation only, letters and texts are in the process of being sent out.  If you have not received a letter or text and believe you should have done, please contact the surgery.   Please do not attend these sessions if you have not received an invitation as we will be unable to provide a vaccination.  Further clinics will be held for other groups at a later date.  Please keep checking back for information on these.  

September Dates

Saturday 26th September Ewyas Harold Surgery

Surnames A to E 8.30am to 9.30am

Surnames F to L 9.30am to 10.30am

Surnames M to Q 10.30am to 11.30am

Surnames R to Z 11.30am to 12.30pm

Please only attend the times slots that apply to you, this will help with keeping patient numbers manageable. 

This years clinics will be a challenge in the light of the pandemic.  Please remember to bring a mask and adhere to social distancing at all times.  Please also bring an umbrella as queuing will be outside the surgery.  If you have any Covid symptoms, please do not attend.  

 Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

 

Golden Valley Email

The Golden Valley email is only to be used for general enquiries as this is not monitored constantly.  It should not be used to discuss medical issues or medication queries.  If you need to speak to a Dr, please contact the surgery for a telephone appointment.

Please check the opening times page for any updates to our hours.  

Covid-19 Updates

                             Guidance note for patients requesting exemption letters

 We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.

Government advice on the use of face coverings can be found here:

 

https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings

 

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Your GP practice is open and if you need to see your GP, please call or visit our website.
You can also call NHS 111. Please do not come to the surgery unless you have an appointment.
 
If you are waiting for a check-up, please be assured we will be in touch
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

All Herefordshire General Practices are working together to provide services during the COVID-19 pandemic.  For the most up to date information please go to the website for our GP federation: Taurus Healthcare

We remain very grateful for all your support and understanding.

Stay at home, protect the NHS, save lives. 

BEWARE OF SCAMMERS

 There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.  

Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

We have been made aware that patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

URGENT INFORMATION

With immediate effect, medication must be requested full week in advance.  Please help us to keep up with demand by adhering to this.  

MEDICATION COLLECTIONS

Please note that as of Monday 30th March, the dispensary at both sites will only be open for for collections from 10.00am - 4.00pm. (Peterchurch 10.00am-1.00pm Tues & Thurs)

This is necessary in order for the dispensary to continue to be able to work safely and dispense prescriptions ready for collection.

We appreciate everyone's support and cooperation.  

An appeal from Herefordshire GP Practices

 Herefordshire GPs are receiving a large number of requests for ‘rescue packs’, containing antibiotics and steroids.

 These are important for those with COPD (Chronic Obstructive Pulmonary Disease) and Asthma who have regular flare ups of their condition. Access to these drugs enables people with these conditions to treat themselves immediately, often preventing the need for further medical intervention.

 However, evidence shows that steroids are unhelpful and possibly harmful in Coronavirus infection. We also know that antibiotics are ineffective against viruses.

 In order to ensure that there is a sufficient supply of drugs for people who need them, Herefordshire GPs are asking:

 Please do not stockpile medication or ask for additional supplies that you do not need

  • Please note that rescue packs will not be prescribed for those who have not previously required them.

Thank you for your cooperation and understanding.

 Please help us to help you during the Coronavirus crisis.

Online Consult

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.

Text Messaging Reminder Service is now live!!  

This means, where we have your mobile number, we will be able to set a reminder to be sent about appointments.  If you wish to use this service, please let the receptionist know next time you visit the surgery and we can check we have the up to date details for you.  

You can also download the MJog App onto your phone, this allows us to send appointment reminders directly to you via the app.  If you want to download this, please click the button below 

Get MJog Messenger

Advanced Nurse Practitioner

Our Advanced Nurse Practioner (Jenny) will be triaging all requests for urgent/on the day appointment requests.  When you call the receptionist will ask for a brief description of the problem.  This will enable us to direct you to the most appropriate care.  If you do not wish to give this, we will respect your decision.  Jenny will then call you back to discuss and arrange an appointment where necessary.  

St Michael's Hospice Mobile Information Point - suspended until further notice

The St Michael's Hospice Mobile Information Point will be visiting Ewyas Harold on the last Wednesday of each month from 10am to 1pm.  The next visit will be in January 2020.  Please pop down and say hello to the staff and see what they are offering.  

The specially designed vehicle is travelling around Herefordshire & beyond, raising awareness of the wide range of services available at St Michael's.  For further information please call Michelle Havard at St Michael's on 01432 852621 or email mhavard@smhospicehereford.org

the hub at St Peter's

This is a community development project, now in year 2 of a 3 year lottery funded initiative.  Opened in 2017 the hubs aims include Improving Wellbeing, Developing Peoples Skills & Confidence and Building a Strong Community.  On offer is a library and a cafe amongst other things.  For further information and opening times visit the website www.hubcommunity.org 

Patient Survey 

The results of the 2019 Patient Survey are now available by clicking the link to survey reports on the right of the page.  Thank you to everyone who took the time to complete a survey and for all the positive comments that were made.  

Military Veterans Covenant

GP Practices are supporting the initiative to become 'Veteran Friendly'. As per the Armed Forces Covenant, all veterans are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated to their time within the armed forces (service related). However, this is always subject to clinical need and does not entitle you to jump the queue ahead of someone with a higher clinical need.  If you have ever been a serving member of the Armed Forces do please let the Reception Team know and they will ensure your records are annotated with this information.

              

Your Data Matters to the NHS

 

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

 

In May 2018, the strict new rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

 

You can choose whether your confidential patient information is used for research and planning.

 

To find out more visit: nhs.uk/your-nhs-data-matters or telephone 0300 303 5678

 

You do not need to do anything if you are happy about how your confidential patient information is used. If you do not want your confidential patient information used for research and planning, you can choose to opt out securely online or through a telephone service.

Herefordshire One Record

Herefordshire patients will soon benefit from an improved digital sharing system called Herefordshire One Record

This will enable sharing of patient records between GPs and other health care professionals in the county to ensure patients get the best possible treatment when needed.

For more information, please click on the link below

https://www.herefordshireccg.nhs.uk/news-events/346-sharing-records-to-improve-patient-care-in-herefordshire 

   

GP Extended Hours GP Service


TWO NEW WAYS TO BOOK APPOINTMENTS :-

 

FOR ROUTINE APPOINTMENTS 

 

Call your local GP Surgery. If we can’t see you at a time that suits you, we will refer you to a local GP or Nurse who can. Alternatively call: 0800 121 7221.

 

FOR MORE URGENT APPOINTMENTS CALL 111

 

Ask for Taurus Healthcare. They will find you an appointment quickly with a local GP or Nurse.

 

You will be seen at one of the following locations for routine and urgent appointments:-

  

South Wye Medical Centre, Belmont Road, Hereford, HR2 7JE 

6.30pm – 8.30pm Monday - Friday. 8am – 8pm Saturdays, Sundays & Bank Hols

 

The Marches Surgery - Westfield Walk Leominster Herefordshire HR6 8HD

8am – 12pm Saturdays, Sundays & Bank Hols

 

Pendeen Surgery - Kent Avenue Ross-on-Wye Herefordshire HR9 5AH

8am – 12pm Saturdays, Sundays & Bank Hols


 

GP ALLOCATION

All patients registered with the Golden Valley Practice have an allocated General Practitioner to look after their care. Patients do not have to see this GP, they are welcome to see whichever GP they prefer. If you wish to know who your allocated GP is, please telephone the Surgery.

  

Patient Online Access to Medical Records

Patients are now able to request access to a summary of their Medical Records. This will only include medications, allergies and adverse reactions.

If you already have an Access Pin, you will now be able to view this information.

If you do not have an Access Pin and would like access to your medical record, to book appointments and order repeat prescriptions online please speak to reception.

 

Data Sharing

There are changes occurring in how we protect the confidential and personal information that we record in your medical records. The changes make it a legal obligation for us to share your information. We feel it is vital that you as our patient are made aware of these changes. This information will be stored on national secure servers and will be managed by NHS England. If you don’t wish your information to be extracted then you MUST inform your GP Practice who will then block the uploading of your identifiable and personal information to the Health & Social Care Information Centre. Please see leaflet in the Waiting Room for more information.

 

 

 

 

(Site updated 22/09/2020)
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