Welcome to Golden Valley Practice
Welcome along to our practice website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
Our Values- Care Compassion and Respect
Our Team ...
We believe in providing an excellent service of care to all our patients. Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. We strive to provide continuity of care to each patient, with the patient being involved in shared decision making regarding their care treatment, for the best health outcome. All our staff share these values and they continue with professional development, to provide the highest standards of care and work as a team to ensure the best service is provided to all.
Patients beliefs and values are respected at all times, with confidentiality being a key part.
Dispensary Opening Hours
Please note the opening times for the dispensaries at both surgeries
Monday to Friday 8.00am to 1.00pm 2.00pm to 6.00pm
Monday 8.00am to 1.00pm 2.00pm to 6.00pm
Tuesday 8.00am to 1.00pm
Wednesday 8.00am to 1.00pm 2.00pm to 6.00pm
Thursday 8.00am to 1.00pm
Friday 8.00am to 1.00pm 2.00pm to 6.00pm
Both surgeries are closed 1pm - 2pm for lunch. During this time the telephone lines will still be manned for urgent calls.
Appointment System at Golden Valley
We thought it would be a good opportunity to explain how the appointment system at Golden Valley Practice works, and in particular the role of our triage system. Each day there are a mixture of telephone and Face to Face appointments which are bookable in advance with a GP. These can be booked online, on the telephone or via reception. Having these options has many benefits. Many problems can be dealt with over the phone, waiting times for appointments are shorter and it is often more convenient to the patient. If it is apparent that a Face to Face appointment is required during the consultation, it can either be arranged for the same day or shortly after (we have dedicated appointments that a GP can book into).
Each day we have a dedicated triage clinician (either our Advanced Nurse Practioner Sarah and Alsion, or a GP) who deals with urgent medical issues that need assessing the same day. If a patient contacts the surgery with any such issue, they are placed on the triage list.
Due to the nature of issues, triage appointments are designed to deal with only medically urgent issues whereas with routine appointments the clinician has more time to deal with problems and can give a more considered approach to an issue. The triage appointment list is usually extremely busy and the triage clinician has one of the most difficult jobs within the surgery. It is the triage clinician's task to assess the patient over the telephone and decide whether the situation can be managed over the phone or whether the patient needs to be assessed in person. This can either be with the triage clinician or there are several urgent GP appointments which can be utilised if they feel this is more appropriate. It may well be the triage clinician feels that the patients concerns are better dealt with by another health care provider (eg; an optician if a person has eye symptoms) or that a routine appointment is more appropriate. Whilst this can be quite frustrating as a patient if you are wanting your concerns addressed straight away, it is important to remember that the triage system will only work if it is restricted to issues which are genuinely urgent and need dealing with the same day. It is not unheard of for there to be 40+ people on the triage list in one day. Due to the nature of the work, problems have to be assessed in a concise, proficient fashion before the clinician moves onto the next challenge. This allows us to get through the list in a safe, timely manner. Unfortunately, this can sometimes be at the cost of not having a huge amount of time to discuss the patients situation in depth. In these situations, it would be more appropriate to book a follow up routine appointment, which naturally have more time to discuss such issues.
We first employed an ANP and started our triage system back in 2019 when one of our Doctors was off for two months and we were unable to find a replacement GP. It is one of the most successful initiatives Golden Valley has introduced. It has allowed for any patient who phones with an urgent problem to be dealt with in a timely manner. This has improved the lives of our patients, our reception staff and clinicians immeasurably.
In recent weeks we have had a few complaints from patients saying that they are being "fobbed of with a nurse" or that they "want to see a Doctor". These statements are misguided. Sarah has sucessfully completed an advanced degree in urgent care and has a great deal of experience and knowledge in providing triage. She is able to prescribe the same medications as the GP's (when appropriate) and do referrals etc. In the course of my job, I automatically get to review the consultations which each health care professional provides and I can state without hesitation that Sarah performs at as good a level as all the Doctors we have working at the practice.
I hope this helps everyone understand our appointment system. Please contact the surgery if you have any other questions.
We are aware that there is currently a long wait for non-urgent doctors appointments.
Unfortunately, the practice is suffering from the national shortage of GPs which has coincided with workloads we would normally only experience at the height of winter.
Are you aware that you are able to book appointments through the Herefordshire Enhanced Access Service? These are appointments in the evening or the weekend. They are either Face to Face or telephone with a healthcare professional (GP, Physicians Associate, Nurse, HCA, Physio). The clinician will have full access to your notes and history.
They are based in Hereford, Ross and Much Birch Surgeries. Please ask the receptionist to book one of these appointments if you are interested.
Enhanced Access & Out Of Hours Services
Our practice is part of the Herefordshire GP Federation - Taurus Healthcare. Together, the practices of Herefordshire and Tenbury work to provide 24/7 access to General Practice. This is offered routinely via the Practice or at Improved Access hubs and urgently via 111. We all use the same computer system, so with your permission, it means the professional you speak with can see your whole record and understand your history.
Taurus Healthcare operates eight Enhanced Access Hubs on behalf of Herefordshire General Practice. These can be found at:
- Station Medical Centre (Hereford)
- Ryelands Surgery (Leominster)
- Ross Community Hospital (Ross-on-Wye)
- Much Birch Surgery
- Kington Medical Practice
- Weobley Surgery
- Ledbury Health Partnership
- Nunwell Surgery (Bromyard)
Opening times vary, but you can find full details here: https://www.herefordshiregeneralpractice.co.uk/for-patients/7-day-improved-access. Please note that these are not walk-in centres and you will need to make an appointment. To do so, please ask our reception staff for a ‘Taurus Enhanced Access Appointment’.
If you need urgent support when surgeries are closed, NHS 111 can provide access to our local team. We provide telephone consultations, appointments at Station Medical Centre in Hereford and home visits, according to patient need.