Appointments System

Routine appointments can be made at either surgery with a doctor of your choice and can be made in person or by telephone.

We do reserve urgent slots at both surgeries, but these are for emergencies only. If you require an urgent appointment, you will always be seen as soon as possible on the day of request, and immediately if the condition indicates. 

Appointments are usually 10 minutes, but may be longer under certain circumstances, e.g. post-natal, minor surgery or insurance medicals. They are also for one patient only.

Appointments for the practice nurse are made in the same way.

Our receptionists/telephonists are an integral part of our team, it is helpful if you give them a brief outline of what your appointment is for, so they can direct the appointment to the correct clinican and allow enough time for that appointment. For example, blood tests, diabetic review and asthma review.

 A 'booking note' may be asked for when booking a doctors appointment- this is to help the doctor prepare prior to the appointment.

If you require a chaperone please either let the receptionist know when you book the appointment or let the GP know before your consultation begins.

Click here for our surgery timetables.


GP Extended Hours GP Service - Two New Ways to Book Appointments

For Routine Appointments 

Call your local GP Surgery. If we can’t see you at a time that suits you, we will refer you to a local GP or Nurse who can.

For More Urgent Appointments Call 111

Ask for Taurus Healthcare. They will find you an appointment quickly with a local GP or Nurse.

You will be seen at one of the following locations for routine and urgent appointments:

South Wye Medical Centre, Belmont Road, Hereford, HR2 7JE 

6.30pm – 8.30pm Monday - Friday. 8am – 8pm Saturdays, Sundays & Bank Hols

The Marches Surgery - Westfield Walk Leominster Herefordshire HR6 8HD

8am – 12pm Saturdays, Sundays & Bank Hols

Pendeen Surgery - Kent Avenue Ross-on-Wye Herefordshire HR9 5AH

8am – 12pm Saturdays, Sundays & Bank Hols

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the correct equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception to arrange.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.